Operations

Beta Notice: These Helm charts are currently in beta. While stable for testing and development environments, please thoroughly test in your specific environment before production deployment. For the most up-to-date information, please refer to the main documentation.

Table of Contents

1. Backup & Restore Procedures - Data protection and disaster recovery
2. Support Bundle Generation - Troubleshooting aid
3. Next Steps - Continue to troubleshooting

Backup & Restore Procedures

For comprehensive backup and restore procedures, refer to the main NetBox Enterprise documentation:

• NetBox Enterprise Backups - Complete backup procedures including automated backups, database snapshots, and media file protection
• NetBox Enterprise Troubleshooting - Restore procedures, disaster recovery, and backup validation

These guides cover:

• Database backup and restore procedures
• Media file backup and recovery
• Automated backup scheduling
• External database backup strategies
• Restore mode configuration
• Disaster recovery procedures

Support Bundle Generation

NetBox Enterprise includes built-in support for the troubleshoot.sh framework, providing comprehensive diagnostic information for support cases.

Method 1: Using kubectl support-bundle (Recommended)

# Install the plugin
curl https://krew.sh/support-bundle | bash

# Generate support bundle
kubectl support-bundle --namespace netbox-enterprise

This automatically collects:

• Cluster information and resources
• NetBox deployment status
• Application logs (with configurable limits)
• Database connection status
• Storage information
• Network configuration
• Storage information

Method 2: Manual Collection (Fallback)

If the above methods are unavailable, collect manually:

mkdir netbox-support-bundle
cd netbox-support-bundle

# Collect basic information
kubectl get all -n netbox-enterprise > resources.yaml
kubectl describe all -n netbox-enterprise > descriptions.yaml
kubectl get events -n netbox-enterprise > events.yaml

# Collect logs
kubectl logs -n netbox-enterprise deployment/netbox-enterprise > netbox-logs.txt
kubectl logs -n netbox-enterprise deployment/netbox-enterprise-worker > worker-logs.txt

# Create archive
tar czf netbox-support-bundle-$(date +%Y%m%d-%H%M%S).tar.gz *

Information to Include

When contacting support, include:

• Helm chart version
• Kubernetes version and platform
• Description of the issue
• Steps to reproduce
• Recent changes made
• Support bundle file

Next Steps

After completing operational procedures, continue with:

1. NetBox Enterprise Troubleshooting - Comprehensive troubleshooting guide
2. Advanced Configuration - Configuration examples and patterns
3. NetBox Enterprise Documentation - Application-specific guides

For performance issues, see the NetBox Enterprise Troubleshooting Guide.