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ServiceNow Integration Overview

The NetBox ServiceNow Integration provides API and CMDB integration capabilities between ServiceNow and NetBox instances. This application enables bidirectional synchronization of infrastructure data, allowing organizations to maintain consistent configuration management data across both platforms.

ServiceNow Compatibility: Certified for Washington DC and Xanadu versions.

Key Features

• Bidirectional Synchronization: Synchronize configuration items between ServiceNow CMDB and NetBox
• Automated Data Import: Import NetBox objects (devices, device types, sites, locations, etc.) into ServiceNow through import sets
• Real-time Integration: API-based integration for real-time data exchange
• Data Validation: Built-in validation and correlation mechanisms to ensure data integrity
• Extensible Architecture: Modular design using ServiceNow Flow Designer and Integration Hub actions
• Security Integration: Role-based access controls and secure API communication

NetBox to ServiceNow Object Mapping

The following table shows the supported NetBox objects and their corresponding destinations in ServiceNow:

NetBox Object	ServiceNow Destination	Mapping Details
Device	Configuration Item (cmdb_ci)	Mapped to appropriate CI class based on device role and type
Device Type	Hardware Product Model (cmdb_hardware_product_model)	Device specifications, manufacturer, and model information
Site	Location (cmn_location)	Physical site information and geographical data
Region	Location (cmn_location)	Geographic regions as top-level locations
Manufacturer	Company (core_company)	Vendor/manufacturer information
Tenant	Department (cmn_department)	Organizational units and client information
Device Role	CI Classification	Maps to ServiceNow CI classification and categories

Business Value

• Centralized configuration management across multiple platforms
• Reduced manual data entry and associated errors
• Improved visibility into infrastructure assets
• Enhanced change management processes
• Streamlined compliance reporting

Technical Architecture

The application is built as a ServiceNow scoped application (x_990381_netbox_cl) and includes:

• Custom tables for NetBox data import staging
• Extended ServiceNow CMDB tables with NetBox-specific fields
• Flow Designer flows for automated synchronization processes
• Integration Hub spokes for NetBox API connectivity
• Business rules and UI actions for user interaction

Obtaining the Application

The NetBox CMDB Integration application is currently distributed as XML update sets. To obtain the application:

Prerequisites

Before requesting the application, ensure your organization meets the following requirements:

• ServiceNow Integration Purchased: Purchased the ServiceNow Integration from NetBox Labs
• ServiceNow Instance: Active ServiceNow instance with appropriate licensing
• NetBox Environment: Operational NetBox instance with API access
• Administrator Access: ServiceNow administrator privileges for application installation
• ServiceNow MID Server (NetBox Enterprise Only): MID server installed on-prem to handle communication between ServiceNow and NetBox Enterprise

Obtaining Access

1. Contact NetBox Labs: Reach out to your NetBox Labs support team or account manager
2. Request Access: Submit a request for the NetBox CMDB Integration application for ServiceNow
3. Receive Update Set: NetBox Labs will provide you with the XML update set file(s)

Version Information

• Application Version: 1.4
• Dependencies:
  • System Import Sets
  • Model Management
  • Configuration Management (CMDB)
  • System (apps/system_user)