Known issues

This document lists known issues in the NetBox Labs CMDB Integration application along with workarounds and resolution plans.

Version Information

• Application Version: 2.0.0
• ServiceNow Compatibility: Certified for Yokohama, Zurich, and Australia versions.
• Last Updated: January 2026

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Issue 1: Guided Setup Blank Page After Pre-Installation Checklist

Severity: Medium Component: Guided Setup

Description: The NetBox Guided Setup will not start properly, displaying a blank page after the pre-installation checklist.

Impact: Users cannot proceed with the guided setup wizard after the initial checklist screen.

Workaround: To fix this issue, follow the procedure below:

• In Application Manager, upgrade the Guided Setup and Playbook Experience components to their latest versions.
• Switch to the NetBox Labs CMDB Integration application scope
• Open the NetBox Labs CMDB Integration Guided Setup in edit mode using Guided Setup Builder
• Continue and select the Diagram view
• Locate the playbook trigger on the left and click on it
  • In Yokohama, Zurich, and Australia, it is labeled Start
• Update the trigger record:
  • In Yokohama, set the trigger properties to match your Guided Setup Builder’s recommended values for launching the playbook from the pre-checklist (the specific field set varies by patch level).
  • In Zurich:
    • Set Parent table to User Interaction (help_user_interaction).
    • Open the trigger record and ensure the trigger configuration matches the Guided Setup Builder defaults for this playbook.
• Save and close the modified records
• Activate, then Finalize the playbook
• Navigate to help_user_interaction.list
• Delete any records referring to NetBox Labs CMDB Integration
• Switch back to Global scope
• Start Guided Setup again from All > NetBox > Configuration > Guided Setup
• If none of these actions solve the problem, see Manually Configuring the Application in the installation guide.

Status: Under investigation

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Reporting Issues

If you encounter any issues not listed in this document:

1. Check the FAQ: Review the FAQ and Troubleshooting guide for common problems
2. Check Logs: Review NetBox Logs in ServiceNow under All > NetBox > Maintenance > NetBox Logs
3. Contact Support: Reach out to NetBox Labs support with:

• Application version
• ServiceNow version
• Detailed description of the issue
• Steps to reproduce
• Relevant log entries

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Previously Resolved Issues

Issues resolved in previous releases are documented in the documentation system for those versions.